Terms of service

TERMS OF SERVICE OVERVIEW
Welcome to LEO WHITE. Throughout the platform, terms such as "we", "us", and "our" refer exclusively to LEO WHITE. LEO WHITE provides this online storefront, incorporating all digital tools, curated product catalogs, interactive features, and retail operations (collectively, the "Services") to you, the client, contingent upon your complete acceptance of all stipulations, policies, and operational notices detailed herein.
Our e-commerce operations are hosted on the Shopify Inc. infrastructure, which supplies the secure digital framework enabling us to market and deliver our premium glassware collections to customers worldwide.
By accessing our site, browsing our catalogs, or completing a transaction, you engage in our Services and acknowledge yourself bound by these Terms of Service ("Terms"), including all additional guidelines, rules, and conditions hyperlinked herein. We strongly encourage a meticulous reading of these Terms prior to navigation. If you decline agreement to any portion of these provisions, you must immediately terminate access to our site and Services.
You may review our comprehensive Privacy Policy and Refund Policy for supplementary guidance on data practices and return criteria.

SECTION 1 - ACCOUNT ELIGIBILITY & USER RESPONSIBILITIES
By agreeing to these Terms, you represent that you have reached the legal age of majority in your jurisdiction, or that you are the legal guardian granting authorization for minor dependents under your supervision to browse and utilize this platform.
To execute purchases or set up customer credentials, you may be prompted to submit valid personal identification details, including your email address, billing records, and delivery locations. You guarantee that all details supplied are genuine, accurate, current, and complete.
You maintain exclusive accountability for safeguarding account security credentials, passwords, and all actions executed under your profile. Transferring, assigning, or licensing your account to third parties without prior written consent from LEO WHITE is strictly prohibited.

SECTION 2 - GLASSWARE SPECIFICATIONS & CRAFTSMANSHIP DISCLAIMER
We take utmost care to present the colors, volumetric capacities, dimensions, and structural visual nuances of our glassware products as accurately as possible. However, actual visual rendering may vary depending on your display device's color calibration, screen technology, and ambient lighting conditions.
Craftsmanship Characteristics: Minor micro-bubbles, faint mold seam lines, or slight dimensional variances (+/- 2mm) are inherent to traditional glassmaking and artisanal production methods. Such occurrences are distinct characteristics of handmade glass artistry rather than structural defects or manufacturing faults.
Thermal Shock Caution: Unless explicitly identified as "high borosilicate heat-resistant glass," users must refrain from subjecting glassware to sudden severe temperature transitions (e.g., pouring boiling liquids directly into chilled vessels), as thermal stress may cause physical breakage or fracturing.
We reserve the right, at our sole discretion, to limit sales or supply quantities of any glassware item to any person, geographic area, or legal jurisdiction.

SECTION 3 - ORDERS & PERSONAL USE RESTRICTIONS
Submitting an order constitutes an offer to purchase merchandise. LEO WHITE reserves the absolute right to accept, adjust, or decline your order for legitimate operational reasons (including inventory exhaustion, suspect fraud markers, or pricing errors).
Order confirmations sent via email represent receipt of your request, not final sales acceptance. Final acceptance occurs upon payment verification and package dispatch. Should we alter or void an order, notification will be attempted via the email address or phone contact provided during checkout.
You represent and warrant that all merchandise purchased through LEO WHITE is intended strictly for personal or domestic consumption, and not for unauthorized commercial distribution, wholesale markup, or commercial re-export.

SECTION 4 - PRICING, PAYMENT CREDENTIALS & TAXES
All posted prices, product descriptions, and promotional offerings are subject to change at any time without prior notification. The finalized purchase price for any item will be the posted price active at the precise moment your order is submitted.
Unless otherwise specified at checkout, published retail prices exclude international customs tariffs, duties, local sales taxes, or import fees, which remain the sole financial obligation of the recipient.
You guarantee that (i) all payment card or billing details submitted are authentic and valid, (ii) you hold legal authorization to use the payment method, and (iii) all transactions will be authorized by your issuing financial institution.

SECTION 5 - LOGISTICS & RISK TRANSFER
All delivery windows and carrier transit estimates published on our platform are non-binding estimates only. LEO WHITE shall not be held liable for delivery delays caused by logistics congestion, customs inspections, or events beyond our reasonable control (force majeure).
Legal title and risk of loss for all physical shipments pass to you upon our successful transfer of the parcel to the designated shipping carrier or postal service.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS
All content hosted on this site—including proprietary logos, brand names, visual photography, custom product sketches, code base, and written copy—is the exclusive intellectual property of LEO WHITE or its content licensors, protected by applicable international copyright, trademark, and trade dress laws.
You are granted a limited, non-exclusive, non-transferable license to access the site solely for personal shopping purposes. No site content may be reproduced, modified, republished, scraped, or commercially exploited without explicit prior written authorization from LEO WHITE.

SECTION 7 - THIRD-PARTY INTEGRATIONS & EXTERNAL LINKS
We may offer access to optional third-party software widgets or diagnostic utilities (such as live order-tracking portals) over which we maintain no operational control. Such tools are provided on an "as-is" and "as-available" basis without representations or warranties of any kind.
Hyperlinks on our platform may direct you to external third-party websites. We assume no responsibility for assessing the accuracy, security practices, or privacy policies of third-party platforms. Any engagement with external sites is conducted entirely at your own risk.

SECTION 8 - SHOPIFY PLATFORM RELATIONSHIP
You acknowledge that while Shopify Inc. provides the infrastructure that hosts our e-commerce storefront, all retail contracts, customer support, and product fulfillment duties exist exclusively between you and LEO WHITE. You expressly release Shopify Inc. and its parent entities from any claims or legal disputes arising from your commercial transactions with LEO WHITE.

SECTION 9 - PRIVACY POLICY & DATA HANDLING
Your submission of personal data through our store is governed strictly by our Privacy Policy, accessible via link on our platform, and supplemented by Shopify's Privacy Policy. By utilizing our Services, you acknowledge the processing, transmission, and hosting of your personal information across secure cloud environments as required for order fulfillment.

SECTION 10 - USER FEEDBACK, REVIEWS & SUBMISSIONS
If you send us product reviews, creative suggestions, or operational feedback ("Feedback"), you grant LEO WHITE a perpetual, non-exclusive, royalty-free, worldwide license to edit, publish, translate, and distribute such submissions across any digital or print media. You agree that your Feedback will not infringe on third-party intellectual property or contain harmful code, malware, or defamatory statements.

SECTION 11 - PROHIBITED PLATFORM USAGE
In addition to standard legal restrictions, you are prohibited from using the platform or its content: (a) for unlawful or fraudulent ends; (b) to violate regional, national, or international statutes; (c) to infringe upon intellectual property rights; (d) to upload viruses or malicious software scripts; (e) to harvest or track personal data of other users; or (f) to interfere with security protocols, CAPTCHA mechanisms, or administrative platform controls.

SECTION 12 - AUTOMATED AI & AGENT ACCESS
Any semi-autonomous or autonomous software, AI scraper, crawler, or automated agent ("Agent") accessing our site must clearly disclose its presence in the HTTP User-Agent header using the format: "Agent/[Agent Name]". Agents are strictly forbidden from mimicking human browsing patterns to bypass security filters, circumvent CAPTCHAs, or scrape platform data without authorization.

SECTION 13 - DISCLAIMER OF WARRANTIES
Except as explicitly provided by LEO WHITE, all Services and glassware products supplied are provided on an "as is" and "as available" basis, without implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement. We do not guarantee that site access will be uninterrupted, error-free, or entirely secure.

SECTION 14 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, LEO WHITE, its officers, employees, suppliers, or Shopify affiliates shall not be held liable for direct, indirect, incidental, punitive, or consequential damages (including lost profits, revenue loss, or physical injuries resulting from improper handling or misuse of glassware) arising from your use of our platform or products.

SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LEO WHITE and its affiliates from any legal claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of products, or violation of third-party statutory rights.

SECTION 16 - SEVERABILITY & GOVERNING LAW
If any provision of these Terms is deemed unlawful or unenforceable, that specific clause shall be severed without impairing the validity and enforceability of the remaining terms. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where LEO WHITE maintains its principal operations.

SECTION 17 - REVISIONS TO TERMS OF SERVICE
You can review the most current iteration of the Terms of Service at any time on this page. We reserve the right to modify or replace any part of these Terms by posting updates on our website. Continued use of our site following changes constitutes binding acceptance of those revisions.

SECTION 18 - CONTACT INFORMATION
Questions regarding these Terms of Service, or inquiries regarding our Privacy Policy and Refund Policy, should be directed to our support team:
Trade Name: LEO WHITE
Email: info@leoglass.shop
Address: 233 Georges Drive, Hawke''s Bay 4110, New Zealand
Telephone: +64 28 619 4703