Shipping policy

SHIPPING & LOGISTICS POLICY

1. Fulfillment & Order Processing
All orders are processed and prepared for dispatch from our logistics depot within 1 to 3 business days (excluding weekends and public holidays). You will receive an automated dispatch notification with carrier tracking details as soon as your package has been handed over to the courier.

2. Transit Times & Global Shipping Options
Our standard international shipping method typically delivers within 7 to 14 business days, depending on your geographic region and local postal efficiency. If you require urgent arrival, expedited shipping options are available for selection during the checkout process.

3. Transparent Freight Calculation
Shipping fees are dynamically calculated in real time based on total order weight, package dimensions, and final destination address. The exact delivery cost will be fully itemized and transparently displayed at checkout—ensuring no hidden handling surcharges.

4. Customs Duties, Tariff Fees & Import Taxes
International shipments departing our primary fulfillment hubs may be subject to local customs duties, clearance fees, or import value-added taxes levied by your country’s customs authority. All extra import fees remain the sole responsibility of the buyer. We advise reviewing your national import thresholds prior to completing your purchase.

5. Protective Packaging & Glassware Safety
To guarantee that your glassware arrives in flawless condition, all items are encased in high-density, shockproof, and drop-tested protective packaging. For added peace of mind, optional shipping insurance can be selected at checkout to cover potential transit loss or damage.

6. Delivery Inspection & Transit Claims
Due to the delicate nature of glass products, please visually inspect the outer parcel upon arrival. If severe structural deformation, liquid leakage, or crushed box conditions are evident, please take clear photos, refuse delivery from the carrier, and contact us immediately.

Should you discover missing or defective items after opening a delivered parcel, please email our support desk at info@leoglass.shop within 48 hours with order details and photographic proof. We will evaluate the report and promptly issue a reshipment, replacement, or appropriate solution in accordance with our Refund Policy.

7. Customer Care & Logistics Inquiries
If you have questions regarding order tracking, customs status, or delivery timelines, please feel free to reach out to our support desk:
Email: info@leoglass.shop
Phone: +64 28 619 4703

Thank you for choosing LEO WHITE. We continuously refine our global supply chain to provide a swift, safe, and seamless shopping journey.